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","charStart":33,"charEnd":34,"interactive":false},{"tokenId":"t-0872","kind":"punctuation","surface":"\"","charStart":34,"charEnd":35,"interactive":false},{"tokenId":"t-0873","kind":"word","surface":"Where","charStart":35,"charEnd":40,"startMs":158520,"endMs":158680,"interactive":true,"lexemeId":"lex_2c961a40dab43b5fec87a0bb10efe524","analysis":{"kind":"english","lemma":"where","partOfSpeech":"pron","posSource":"definition_prefix"}},{"tokenId":"t-0874","kind":"whitespace","surface":" ","charStart":40,"charEnd":41,"interactive":false},{"tokenId":"t-0875","kind":"word","surface":"is","charStart":41,"charEnd":43,"startMs":158680,"endMs":158840,"interactive":true,"lexemeId":"lex_d6b96a9f56bb768e03890a191b288d24","analysis":{"kind":"english","lemma":"be","partOfSpeech":"v","posSource":"definition_prefix"}},{"tokenId":"t-0876","kind":"whitespace","surface":" 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","charStart":46,"charEnd":47,"interactive":false},{"tokenId":"t-0879","kind":"word","surface":"order","charStart":47,"charEnd":52,"startMs":159000,"endMs":159480,"interactive":true,"lexemeId":"lex_19dc499ee4ad1e3e52cde6a20c7b0510","analysis":{"kind":"english","lemma":"order","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-0880","kind":"punctuation","surface":"?","charStart":52,"charEnd":53,"interactive":false}],"translations":{"zh":{"status":"available","text":"她得回答这样的问题，比如，“我的订单在哪里？"},"ja":{"status":"available","text":"彼女は「私の注文はどこですか？」のような質問に答えなければなりませんでした。"},"ko":{"status":"available","text":"그녀는 \"제 주문이 어디 있나요?\" 같은 질문에 답해야 했어요."},"vi":{"status":"available","text":"Cô ấy phải trả lời những câu hỏi như, \"Đơn hàng của tôi ở đâu?"},"id":{"status":"available","text":"Dia harus menjawab pertanyaan seperti, \"Di mana pesanan saya?"}}},{"sentenceId":"s-0049","order":49,"text":"\" and \"Can I get a 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green?","startMs":162400,"endMs":163600,"tokens":[{"tokenId":"t-0903","kind":"punctuation","surface":"\"","charStart":0,"charEnd":1,"interactive":false},{"tokenId":"t-0904","kind":"whitespace","surface":" ","charStart":1,"charEnd":2,"interactive":false},{"tokenId":"t-0905","kind":"word","surface":"is","charStart":2,"charEnd":4,"startMs":162400,"endMs":162640,"interactive":true,"lexemeId":"lex_d6b96a9f56bb768e03890a191b288d24","analysis":{"kind":"english","lemma":"be","partOfSpeech":"v","posSource":"definition_prefix"}},{"tokenId":"t-0906","kind":"whitespace","surface":" ","charStart":4,"charEnd":5,"interactive":false},{"tokenId":"t-0907","kind":"word","surface":"this","charStart":5,"charEnd":9,"startMs":162640,"endMs":162720,"interactive":true,"lexemeId":"lex_3e1fb91d926eb63eae954923ea1bf50d","analysis":{"kind":"english","lemma":"this","partOfSpeech":"pron","posSource":"definition_prefix"}},{"tokenId":"t-0908","kind":"whitespace","surface":" 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질문이요."},"vi":{"status":"available","text":"\" cái áo này lại màu xanh lá?"},"id":{"status":"available","text":"\" apakah kemeja ini hijau?"}}},{"sentenceId":"s-0052","order":52,"text":"I ordered blue.","startMs":163680,"endMs":164640,"tokens":[{"tokenId":"t-0913","kind":"word","surface":"I","charStart":0,"charEnd":1,"startMs":163680,"endMs":163840,"interactive":true,"lexemeId":"lex_1201ac5fe54b5ab0419b0d8cd7b8045d","analysis":{"kind":"english","lemma":"I","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-0914","kind":"whitespace","surface":" ","charStart":1,"charEnd":2,"interactive":false},{"tokenId":"t-0915","kind":"word","surface":"ordered","charStart":2,"charEnd":9,"startMs":163840,"endMs":164240,"interactive":true,"lexemeId":"lex_19dc499ee4ad1e3e52cde6a20c7b0510","analysis":{"kind":"english","lemma":"order","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-0916","kind":"whitespace","surface":" 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문제죠."},"vi":{"status":"available","text":"Ồ, đó đúng là một vấn đề có thật."},"id":{"status":"available","text":"Oh, itu masalah yang sangat nyata."}}},{"sentenceId":"s-0054","order":54,"text":"I once ordered black socks and got pink socks.","startMs":167040,"endMs":169760,"tokens":[{"tokenId":"t-0932","kind":"word","surface":"I","charStart":0,"charEnd":1,"startMs":167040,"endMs":167200,"interactive":true,"lexemeId":"lex_1201ac5fe54b5ab0419b0d8cd7b8045d","analysis":{"kind":"english","lemma":"I","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-0933","kind":"whitespace","surface":" ","charStart":1,"charEnd":2,"interactive":false},{"tokenId":"t-0934","kind":"word","surface":"once","charStart":2,"charEnd":6,"startMs":167200,"endMs":167440,"interactive":true,"lexemeId":"lex_c20814795b4c275b122bd85e9b42f2f8","analysis":{"kind":"english","lemma":"once","partOfSpeech":"r","posSource":"definition_prefix"}},{"tokenId":"t-0935","kind":"whitespace","surface":" 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complain?","startMs":170160,"endMs":171200,"tokens":[{"tokenId":"t-0950","kind":"word","surface":"And","charStart":0,"charEnd":3,"startMs":170160,"endMs":170400,"interactive":true,"lexemeId":"lex_8c26d628e63c84d4469386c1ac0a88f7","analysis":{"kind":"english","lemma":"and","partOfSpeech":"conj","posSource":"definition_prefix"}},{"tokenId":"t-0951","kind":"whitespace","surface":" ","charStart":3,"charEnd":4,"interactive":false},{"tokenId":"t-0952","kind":"word","surface":"did","charStart":4,"charEnd":7,"startMs":170400,"endMs":170560,"interactive":true,"lexemeId":"lex_a655ae4a5d9f49f7776cda550f1fddf2","analysis":{"kind":"english","lemma":"do","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-0953","kind":"whitespace","surface":" 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항의했어요?"},"vi":{"status":"available","text":"Và bạn có phàn nàn không?"},"id":{"status":"available","text":"Dan apakah kamu mengeluh?"}}},{"sentenceId":"s-0056","order":56,"text":"No, I wore them very confidently.","startMs":171520,"endMs":174320,"tokens":[{"tokenId":"t-0958","kind":"word","surface":"No","charStart":0,"charEnd":2,"startMs":171520,"endMs":171840,"interactive":true,"lexemeId":"lex_43aceeebda95d93d9fd76a5d6b55754e","analysis":{"kind":"english","lemma":"no","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-0959","kind":"punctuation","surface":",","charStart":2,"charEnd":3,"interactive":false},{"tokenId":"t-0960","kind":"whitespace","surface":" 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도울 준비가 된 것처럼 들리고 싶을 거예요."},"vi":{"status":"available","text":"Bạn muốn nghe có vẻ bình tĩnh, lịch sự và sẵn sàng giúp đỡ."},"id":{"status":"available","text":"Kamu ingin terdengar tenang, sopan, dan siap membantu."}}},{"sentenceId":"s-0084","order":84,"text":"So, what are some good opening phrases?","startMs":245820,"endMs":247980,"tokens":[{"tokenId":"t-1344","kind":"word","surface":"So","charStart":0,"charEnd":2,"startMs":245820,"endMs":246060,"interactive":true,"lexemeId":"lex_9f53c24f2fdce881ae7b28ed4943dd68","analysis":{"kind":"english","lemma":"so","partOfSpeech":"r","posSource":"definition_prefix"}},{"tokenId":"t-1345","kind":"punctuation","surface":",","charStart":2,"charEnd":3,"interactive":false},{"tokenId":"t-1346","kind":"whitespace","surface":" 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멘트에는 어떤 것들이 있을까요?"},"vi":{"status":"available","text":"Vậy, có những cụm mở đầu hay nào?"},"id":{"status":"available","text":"Jadi, apa saja frasa pembuka yang bagus?"}}},{"sentenceId":"s-0085","order":85,"text":"You can say, \"Thank you for calling.\" You can say, \"Good morning.","startMs":248220,"endMs":252380,"tokens":[{"tokenId":"t-1359","kind":"word","surface":"You","charStart":0,"charEnd":3,"startMs":248220,"endMs":248460,"interactive":true,"lexemeId":"lex_6421a77ae9569077ff4d187c5eddde12","analysis":{"kind":"english","lemma":"you","partOfSpeech":"dat","posSource":"definition_prefix"}},{"tokenId":"t-1360","kind":"whitespace","surface":" 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或者，\"下午好，客服部。"},"ja":{"status":"available","text":"\" または、「こんにちは、カスタマーサポートです。"},"ko":{"status":"available","text":"\" 또는, \"안녕하세요, 고객 지원팀입니다."},"vi":{"status":"available","text":"\" Hoặc, \"Chào buổi chiều, bộ phận hỗ trợ khách hàng."},"id":{"status":"available","text":"\" Atau, \"Selamat siang, layanan pelanggan."}}},{"sentenceId":"s-0090","order":90,"text":"How can I assist you today?","startMs":261740,"endMs":263020,"tokens":[{"tokenId":"t-1446","kind":"word","surface":"How","charStart":0,"charEnd":3,"startMs":261740,"endMs":261900,"interactive":true,"lexemeId":"lex_b5c8ec307985f8784c215033d24e55f6","analysis":{"kind":"english","lemma":"how","partOfSpeech":"adv","posSource":"definition_prefix"}},{"tokenId":"t-1447","kind":"whitespace","surface":" 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umum."}}},{"sentenceId":"s-0093","order":93,"text":"If your company has a name, say the company name clearly.","startMs":270780,"endMs":274380,"tokens":[{"tokenId":"t-1509","kind":"word","surface":"If","charStart":0,"charEnd":2,"startMs":270780,"endMs":270940,"interactive":true,"lexemeId":"lex_06bac728cb7de90f16336a34177f0559","analysis":{"kind":"english","lemma":"if","partOfSpeech":"conj","posSource":"definition_prefix"}},{"tokenId":"t-1510","kind":"whitespace","surface":" ","charStart":2,"charEnd":3,"interactive":false},{"tokenId":"t-1511","kind":"word","surface":"your","charStart":3,"charEnd":7,"startMs":270940,"endMs":271020,"interactive":true,"lexemeId":"lex_67f571e87202d2ab87bd7c02c630684a","analysis":{"kind":"english","lemma":"your","partOfSpeech":"pron","posSource":"definition_prefix"}},{"tokenId":"t-1512","kind":"whitespace","surface":" 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đang nghe.\" Và, \"Tôi có thể giúp gì cho bạn?"},"id":{"status":"available","text":"Oke, jadi frasa pertama adalah hal-hal seperti, \"Terima kasih telah menelepon.\" \"Ini Leo berbicara.\" Dan, \"Ada yang bisa saya bantu?"}}},{"sentenceId":"s-0102","order":102,"text":"\" Exactly.","startMs":298770,"endMs":299650,"tokens":[{"tokenId":"t-1688","kind":"punctuation","surface":"\"","charStart":0,"charEnd":1,"interactive":false},{"tokenId":"t-1689","kind":"whitespace","surface":" 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인사말 다음 단계는 고객이 전화한 이유를 듣는 거예요."},"vi":{"status":"available","text":"Bây giờ, sau lời chào, bước tiếp theo là lắng nghe lý do khách hàng gọi."},"id":{"status":"available","text":"Sekarang, setelah salam, langkah berikutnya adalah mendengarkan alasan pelanggan menelepon."}}},{"sentenceId":"s-0108","order":108,"text":"Right.","startMs":319410,"endMs":319650,"tokens":[{"tokenId":"t-1811","kind":"word","surface":"Right","charStart":0,"charEnd":5,"startMs":319410,"endMs":319650,"interactive":true,"lexemeId":"lex_c7df00e0d43d28f431983f7fe5099ee5","analysis":{"kind":"english","lemma":"right","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-1812","kind":"punctuation","surface":".","charStart":5,"charEnd":6,"interactive":false}],"translations":{"zh":{"status":"available","text":"对。"},"ja":{"status":"available","text":"そうですね。"},"ko":{"status":"available","text":"맞아요."},"vi":{"status":"available","text":"Đúng rồi."},"id":{"status":"available","text":"Benar."}}},{"sentenceId":"s-0109","order":109,"text":"The customer might say, \"I'm calling about my order,\" or, \"I have a problem with my account,\" or, \"I need help with a payment.\" Perfect.","startMs":319730,"endMs":327410,"tokens":[{"tokenId":"t-1813","kind":"word","surface":"The","charStart":0,"charEnd":3,"startMs":319730,"endMs":319810,"interactive":true,"lexemeId":"lex_80d89ab2cbf6c2cb73d6398505918fe7","analysis":{"kind":"english","lemma":"the","partOfSpeech":"v","posSource":"definition_prefix"}},{"tokenId":"t-1814","kind":"whitespace","surface":" ","charStart":3,"charEnd":4,"interactive":false},{"tokenId":"t-1815","kind":"word","surface":"customer","charStart":4,"charEnd":12,"startMs":319810,"endMs":320210,"interactive":true,"lexemeId":"lex_3d6c56f9b5cc9bcbdd8ef6236c3cdfb3","analysis":{"kind":"english","lemma":"customer","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-1816","kind":"whitespace","surface":" 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거예요."},"vi":{"status":"available","text":"Và nhiệm vụ của bạn là đừng ngắt lời quá nhanh."},"id":{"status":"available","text":"Dan tugasmu adalah tidak menyela terlalu cepat."}}},{"sentenceId":"s-0111","order":111,"text":"Let the customer explain.","startMs":330850,"endMs":332370,"tokens":[{"tokenId":"t-1890","kind":"word","surface":"Let","charStart":0,"charEnd":3,"startMs":330850,"endMs":331090,"interactive":true,"lexemeId":"lex_e2990198607dfb76465011207d79d888","analysis":{"kind":"english","lemma":"let","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-1891","kind":"whitespace","surface":" ","charStart":3,"charEnd":4,"interactive":false},{"tokenId":"t-1892","kind":"word","surface":"the","charStart":4,"charEnd":7,"startMs":331090,"endMs":331170,"interactive":true,"lexemeId":"lex_80d89ab2cbf6c2cb73d6398505918fe7","analysis":{"kind":"english","lemma":"the","partOfSpeech":"v","posSource":"definition_prefix"}},{"tokenId":"t-1893","kind":"whitespace","surface":" 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두세요."},"vi":{"status":"available","text":"Hãy để khách hàng giải thích."},"id":{"status":"available","text":"Biarkan pelanggan menjelaskan."}}},{"sentenceId":"s-0112","order":112,"text":"Then show that you are listening.","startMs":332610,"endMs":334370,"tokens":[{"tokenId":"t-1898","kind":"word","surface":"Then","charStart":0,"charEnd":4,"startMs":332610,"endMs":333010,"interactive":true,"lexemeId":"lex_a2c9f3f530dc85aff4e2df0ff0fdf272","analysis":{"kind":"english","lemma":"then","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-1899","kind":"whitespace","surface":" ","charStart":4,"charEnd":5,"interactive":false},{"tokenId":"t-1900","kind":"word","surface":"show","charStart":5,"charEnd":9,"startMs":333090,"endMs":333410,"interactive":true,"lexemeId":"lex_541d173f64a8f4ddd58aaa0dfe2c871f","analysis":{"kind":"english","lemma":"show","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-1901","kind":"whitespace","surface":" 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question.","startMs":375650,"endMs":376290,"tokens":[{"tokenId":"t-2146","kind":"word","surface":"Good","charStart":0,"charEnd":4,"startMs":375650,"endMs":375890,"interactive":true,"lexemeId":"lex_eeb8665173949d0ec9dd7583e562eb1b","analysis":{"kind":"english","lemma":"good","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-2147","kind":"whitespace","surface":" ","charStart":4,"charEnd":5,"interactive":false},{"tokenId":"t-2148","kind":"word","surface":"question","charStart":5,"charEnd":13,"startMs":375890,"endMs":376290,"interactive":true,"lexemeId":"lex_697202794d5e86b133d6e4b76500de7e","analysis":{"kind":"english","lemma":"question","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-2149","kind":"punctuation","surface":".","charStart":13,"charEnd":14,"interactive":false}],"translations":{"zh":{"status":"available","text":"问得好。"},"ja":{"status":"available","text":"良い質問です。"},"ko":{"status":"available","text":"좋은 질문이에요."},"vi":{"status":"available","text":"Câu hỏi hay đấy."},"id":{"status":"available","text":"Pertanyaan yang bagus."}}},{"sentenceId":"s-0126","order":126,"text":"Inconvenience means trouble, difficulty, or something that makes life less easy.","startMs":376770,"endMs":382210,"tokens":[{"tokenId":"t-2150","kind":"word","surface":"Inconvenience","charStart":0,"charEnd":13,"startMs":376770,"endMs":377810,"interactive":true,"lexemeId":"lex_a9e16622d904b4e632974fbb308d79e1","analysis":{"kind":"english","lemma":"inconvenience","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-2151","kind":"whitespace","surface":" 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itu adalah sebuah ketidaknyamanan."}}},{"sentenceId":"s-0128","order":128,"text":"Ah, so I can say \"I'm sorry for the inconvenience\" when the service is slow, the order is wrong, or the customer waits too long.","startMs":386530,"endMs":394370,"tokens":[{"tokenId":"t-2198","kind":"word","surface":"Ah","charStart":0,"charEnd":2,"startMs":386530,"endMs":386930,"interactive":true,"lexemeId":"lex_58e204dba1e746b9cd14aa2a7dca846a","analysis":{"kind":"english","lemma":"ah","partOfSpeech":"interj","posSource":"definition_prefix"}},{"tokenId":"t-2199","kind":"punctuation","surface":",","charStart":2,"charEnd":3,"interactive":false},{"tokenId":"t-2200","kind":"whitespace","surface":" 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atas ketidaknyamanannya\" ketika layanan lambat, pesanan salah, atau pelanggan menunggu terlalu lama."}}},{"sentenceId":"s-0129","order":129,"text":"Exactly.","startMs":394610,"endMs":395490,"tokens":[{"tokenId":"t-2253","kind":"word","surface":"Exactly","charStart":0,"charEnd":7,"startMs":394610,"endMs":395490,"interactive":true,"lexemeId":"lex_f8f4ccaa7f431c5daf0aafa31f894a70","analysis":{"kind":"english","lemma":"exactly","partOfSpeech":"unknown","posSource":"parser"}},{"tokenId":"t-2254","kind":"punctuation","surface":".","charStart":7,"charEnd":8,"interactive":false}],"translations":{"zh":{"status":"available","text":"完全正确。"},"ja":{"status":"available","text":"その通りです。"},"ko":{"status":"available","text":"정확해요."},"vi":{"status":"available","text":"Chính xác."},"id":{"status":"available","text":"Tepat sekali."}}},{"sentenceId":"s-0130","order":130,"text":"Now, after listening, you often need to ask for 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주시겠어요?"},"vi":{"status":"available","text":"Bạn có thể lặp lại phần cuối được không?"},"id":{"status":"available","text":"Bisakah Anda mengulangi bagian terakhir?"}}},{"sentenceId":"s-0144","order":144,"text":"Did you say fifteen or fifty?","startMs":427730,"endMs":430130,"tokens":[{"tokenId":"t-2446","kind":"word","surface":"Did","charStart":0,"charEnd":3,"startMs":427730,"endMs":427890,"interactive":true,"lexemeId":"lex_a655ae4a5d9f49f7776cda550f1fddf2","analysis":{"kind":"english","lemma":"do","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-2447","kind":"whitespace","surface":" ","charStart":3,"charEnd":4,"interactive":false},{"tokenId":"t-2448","kind":"word","surface":"you","charStart":4,"charEnd":7,"startMs":427890,"endMs":428050,"interactive":true,"lexemeId":"lex_6421a77ae9569077ff4d187c5eddde12","analysis":{"kind":"english","lemma":"you","partOfSpeech":"dat","posSource":"definition_prefix"}},{"tokenId":"t-2449","kind":"whitespace","surface":" 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하셨나요?"},"vi":{"status":"available","text":"Bạn nói là mười lăm hay năm mươi?"},"id":{"status":"available","text":"Apakah Anda bilang lima belas atau lima puluh?"}}},{"sentenceId":"s-0145","order":145,"text":"Phone calls often have sound problems, so checking information is very important.","startMs":430610,"endMs":435170,"tokens":[{"tokenId":"t-2458","kind":"word","surface":"Phone","charStart":0,"charEnd":5,"startMs":430610,"endMs":430930,"interactive":true,"lexemeId":"lex_9fbbfee8bd5b4fe44ba42448bd52f74d","analysis":{"kind":"english","lemma":"phone","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-2459","kind":"whitespace","surface":" 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위험해요."},"vi":{"status":"available","text":"Ồ đúng vậy, các con số rất dễ nhầm qua điện thoại."},"id":{"status":"available","text":"Oh ya, angka-angka berbahaya di telepon."}}},{"sentenceId":"s-0147","order":147,"text":"One small mistake, and suddenly the customer lives on the wrong street and gets twelve chairs instead of two.","startMs":438290,"endMs":444130,"tokens":[{"tokenId":"t-2500","kind":"word","surface":"One","charStart":0,"charEnd":3,"startMs":438290,"endMs":438450,"interactive":true,"lexemeId":"lex_26031d45141bdda19df99d1fec38bdbb","analysis":{"kind":"english","lemma":"one","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-2501","kind":"whitespace","surface":" 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상태가 별로 좋지 않네요\"가 더 안전해요."},"vi":{"status":"available","text":"Trong công việc, \"Đường dây không được rõ lắm\" thì an toàn hơn."},"id":{"status":"available","text":"Untuk pekerjaan, \"Sambungannya kurang jelas\" lebih aman."}}},{"sentenceId":"s-0190","order":190,"text":"Okay.","startMs":549330,"endMs":549650,"tokens":[{"tokenId":"t-3138","kind":"word","surface":"Okay","charStart":0,"charEnd":4,"startMs":549330,"endMs":549650,"interactive":true,"lexemeId":"lex_ea2bf91df240c34169022ba446c6c45a","analysis":{"kind":"english","lemma":"okay","partOfSpeech":"r","posSource":"definition_prefix"}},{"tokenId":"t-3139","kind":"punctuation","surface":".","charStart":4,"charEnd":5,"interactive":false}],"translations":{"zh":{"status":"available","text":"好的。"},"ja":{"status":"available","text":"わかりました。"},"ko":{"status":"available","text":"알겠어요."},"vi":{"status":"available","text":"Được rồi."},"id":{"status":"available","text":"Oke."}}},{"sentenceId":"s-0191","order":191,"text":"So now we have the customer's information.","startMs":549730,"endMs":552050,"tokens":[{"tokenId":"t-3140","kind":"word","surface":"So","charStart":0,"charEnd":2,"startMs":549730,"endMs":549970,"interactive":true,"lexemeId":"lex_9f53c24f2fdce881ae7b28ed4943dd68","analysis":{"kind":"english","lemma":"so","partOfSpeech":"r","posSource":"definition_prefix"}},{"tokenId":"t-3141","kind":"whitespace","surface":" ","charStart":2,"charEnd":3,"interactive":false},{"tokenId":"t-3142","kind":"word","surface":"now","charStart":3,"charEnd":6,"startMs":549970,"endMs":550370,"interactive":true,"lexemeId":"lex_827c45bd24544c490af0031b60135554","analysis":{"kind":"english","lemma":"now","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-3143","kind":"whitespace","surface":" 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gian để kiểm tra.\" Hoặc, \"Để tôi xem xét việc đó.\" Hoặc, \"Tôi đang mở đơn hàng của bạn lên đây.\" Khoan đã."},"id":{"status":"available","text":"Tolong tunggu sebentar selagi saya periksa.\" Atau, \"Biar saya telusuri dulu.\" Atau, \"Saya sedang membuka pesanan Anda sekarang.\" Tunggu."}}},{"sentenceId":"s-0197","order":197,"text":"What does \"look into that\" mean?","startMs":569010,"endMs":570770,"tokens":[{"tokenId":"t-3262","kind":"word","surface":"What","charStart":0,"charEnd":4,"startMs":569010,"endMs":569170,"interactive":true,"lexemeId":"lex_3799e664a69471b99bd9bedcddd6aa77","analysis":{"kind":"english","lemma":"what","partOfSpeech":"pron","posSource":"definition_prefix"}},{"tokenId":"t-3263","kind":"whitespace","surface":" 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giận và nói, \"Điều này là không thể chấp nhận được\" thì sao?"},"id":{"status":"available","text":"Sepertinya ada keterlambatan pengiriman.\" Bagaimana jika pelanggan marah dan berkata, \"Ini tidak bisa diterima\"?"}}},{"sentenceId":"s-0240","order":240,"text":"Then stay calm.","startMs":688770,"endMs":690450,"tokens":[{"tokenId":"t-3980","kind":"word","surface":"Then","charStart":0,"charEnd":4,"startMs":688770,"endMs":689250,"interactive":true,"lexemeId":"lex_a2c9f3f530dc85aff4e2df0ff0fdf272","analysis":{"kind":"english","lemma":"then","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-3981","kind":"whitespace","surface":" 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침착하세요."},"vi":{"status":"available","text":"Thì hãy giữ bình tĩnh."},"id":{"status":"available","text":"Maka tetap tenang."}}},{"sentenceId":"s-0241","order":241,"text":"Never argue.","startMs":690530,"endMs":691410,"tokens":[{"tokenId":"t-3986","kind":"word","surface":"Never","charStart":0,"charEnd":5,"startMs":690530,"endMs":691090,"interactive":true,"lexemeId":"lex_869ae0688d3fa918e366a815ad4f373f","analysis":{"kind":"english","lemma":"never","partOfSpeech":"r","posSource":"definition_prefix"}},{"tokenId":"t-3987","kind":"whitespace","surface":" 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이야기해 봅시다."},"vi":{"status":"available","text":"Bây giờ hãy nói về các vấn đề thanh toán."},"id":{"status":"available","text":"Sekarang mari kita bahas masalah pembayaran."}}},{"sentenceId":"s-0291","order":291,"text":"Those calls can be stressful.","startMs":805170,"endMs":806610,"tokens":[{"tokenId":"t-4628","kind":"word","surface":"Those","charStart":0,"charEnd":5,"startMs":805170,"endMs":805490,"interactive":true,"lexemeId":"lex_0ed43d12e1bccd9c6ab0ba35f7cf4171","analysis":{"kind":"english","lemma":"those","partOfSpeech":"pron","posSource":"definition_prefix"}},{"tokenId":"t-4629","kind":"whitespace","surface":" ","charStart":5,"charEnd":6,"interactive":false},{"tokenId":"t-4630","kind":"word","surface":"calls","charStart":6,"charEnd":11,"startMs":805490,"endMs":805810,"interactive":true,"lexemeId":"lex_05d56bc813214ef83ae07a51577dd58b","analysis":{"kind":"english","lemma":"call","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-4631","kind":"whitespace","surface":" 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Ouch.","startMs":807730,"endMs":814050,"tokens":[{"tokenId":"t-4640","kind":"word","surface":"A","charStart":0,"charEnd":1,"startMs":807730,"endMs":807810,"interactive":true,"lexemeId":"lex_63dadedfb29795c3a195558a473a8f38","analysis":{"kind":"english","lemma":"a","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-4641","kind":"whitespace","surface":" ","charStart":1,"charEnd":2,"interactive":false},{"tokenId":"t-4642","kind":"word","surface":"customer","charStart":2,"charEnd":10,"startMs":807810,"endMs":808290,"interactive":true,"lexemeId":"lex_3d6c56f9b5cc9bcbdd8ef6236c3cdfb3","analysis":{"kind":"english","lemma":"customer","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-4643","kind":"whitespace","surface":" 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","charStart":77,"charEnd":78,"interactive":false},{"tokenId":"t-4673","kind":"word","surface":"Ouch","charStart":78,"charEnd":82,"startMs":813570,"endMs":814050,"interactive":true,"lexemeId":"lex_759c45c00abcfbf23e38249aa79156d9","analysis":{"kind":"english","lemma":"ouch","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-4674","kind":"punctuation","surface":".","charStart":82,"charEnd":83,"interactive":false}],"phrases":[{"lexemeId":"lex_cc87c959cfdb2abc535580fe048b7cea","tokenIds":["t-4656","t-4658"]}],"translations":{"zh":{"status":"available","text":"顾客可能会说：“我的付款没有成功，”或者“我被收了两次费。”哎呀。"},"ja":{"status":"available","text":"お客様は「支払いができませんでした」とか「二重に請求されました」と言うかもしれません。おっと。"},"ko":{"status":"available","text":"고객이 \"결제가 안 됐어요\" 또는 \"두 번 결제됐어요\"라고 말할 수 있어요. 아이고."},"vi":{"status":"available","text":"Một khách hàng có thể nói, \"Thanh toán của tôi không thành công,\" hoặc \"Tôi đã bị tính phí hai lần.\" Ôi."},"id":{"status":"available","text":"Pelanggan mungkin berkata, \"Pembayaran saya tidak berhasil,\" atau \"Saya dikenakan biaya dua kali.\" Aduh."}}},{"sentenceId":"s-0294","order":294,"text":"Charged twice is bad.","startMs":814290,"endMs":815810,"tokens":[{"tokenId":"t-4675","kind":"word","surface":"Charged","charStart":0,"charEnd":7,"startMs":814290,"endMs":814770,"interactive":true,"lexemeId":"lex_f32669c099bebeaff5ef96e8dc5bc596","analysis":{"kind":"english","lemma":"charge","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-4676","kind":"whitespace","surface":" ","charStart":7,"charEnd":8,"interactive":false},{"tokenId":"t-4677","kind":"word","surface":"twice","charStart":8,"charEnd":13,"startMs":814770,"endMs":815250,"interactive":true,"lexemeId":"lex_5053082e3622afce538709cb1824769e","analysis":{"kind":"english","lemma":"twice","partOfSpeech":"r","posSource":"definition_prefix"}},{"tokenId":"t-4678","kind":"whitespace","surface":" ","charStart":13,"charEnd":14,"interactive":false},{"tokenId":"t-4679","kind":"word","surface":"is","charStart":14,"charEnd":16,"startMs":815250,"endMs":815410,"interactive":true,"lexemeId":"lex_d6b96a9f56bb768e03890a191b288d24","analysis":{"kind":"english","lemma":"be","partOfSpeech":"v","posSource":"definition_prefix"}},{"tokenId":"t-4680","kind":"whitespace","surface":" ","charStart":16,"charEnd":17,"interactive":false},{"tokenId":"t-4681","kind":"word","surface":"bad","charStart":17,"charEnd":20,"startMs":815410,"endMs":815810,"interactive":true,"lexemeId":"lex_1268ed9752e78b16cf74d0f96fbba2d8","analysis":{"kind":"english","lemma":"bad","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-4682","kind":"punctuation","surface":".","charStart":20,"charEnd":21,"interactive":false}],"translations":{"zh":{"status":"available","text":"被收两次费很糟糕。"},"ja":{"status":"available","text":"二重請求はひどいね。"},"ko":{"status":"available","text":"두 번 결제된 건 안 좋아요."},"vi":{"status":"available","text":"Bị tính phí hai lần thì tệ."},"id":{"status":"available","text":"Dikenakan biaya dua kali itu buruk."}}},{"sentenceId":"s-0295","order":295,"text":"Very bad.","startMs":816130,"endMs":817010,"tokens":[{"tokenId":"t-4683","kind":"word","surface":"Very","charStart":0,"charEnd":4,"startMs":816130,"endMs":816690,"interactive":true,"lexemeId":"lex_56cbee24608365ea1032da19d00828e8","analysis":{"kind":"english","lemma":"very","partOfSpeech":"s","posSource":"definition_prefix"}},{"tokenId":"t-4684","kind":"whitespace","surface":" 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phrase.","startMs":817330,"endMs":819450,"tokens":[{"tokenId":"t-4687","kind":"word","surface":"In","charStart":0,"charEnd":2,"startMs":817330,"endMs":817490,"interactive":true,"lexemeId":"lex_e81aa4d987f34a7b436c5a8f678f26da","analysis":{"kind":"english","lemma":"in","partOfSpeech":"s","posSource":"definition_prefix"}},{"tokenId":"t-4688","kind":"whitespace","surface":" ","charStart":2,"charEnd":3,"interactive":false},{"tokenId":"t-4689","kind":"word","surface":"that","charStart":3,"charEnd":7,"startMs":817490,"endMs":817730,"interactive":true,"lexemeId":"lex_05188240d412bea51eb0006dd87f003a","analysis":{"kind":"english","lemma":"that","partOfSpeech":"pron","posSource":"definition_prefix"}},{"tokenId":"t-4690","kind":"whitespace","surface":" 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뜻이에요?"},"vi":{"status":"available","text":"Trùng lặp nghĩa là gì?"},"id":{"status":"available","text":"Apa arti ganda?"}}},{"sentenceId":"s-0305","order":305,"text":"It means the same thing appears again.","startMs":839250,"endMs":841570,"tokens":[{"tokenId":"t-4802","kind":"word","surface":"It","charStart":0,"charEnd":2,"startMs":839250,"endMs":839330,"interactive":true,"lexemeId":"lex_9ed4cbd2e408a34fe793b2f3b35fa65d","analysis":{"kind":"english","lemma":"it","partOfSpeech":"unknown","posSource":"parser"}},{"tokenId":"t-4803","kind":"whitespace","surface":" ","charStart":2,"charEnd":3,"interactive":false},{"tokenId":"t-4804","kind":"word","surface":"means","charStart":3,"charEnd":8,"startMs":839330,"endMs":839810,"interactive":true,"lexemeId":"lex_539eea23fbb9411ae7d94718d455dc26","analysis":{"kind":"english","lemma":"mean","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-4805","kind":"whitespace","surface":" 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message?","startMs":904930,"endMs":906610,"tokens":[{"tokenId":"t-5149","kind":"word","surface":"Do","charStart":0,"charEnd":2,"startMs":904930,"endMs":905010,"interactive":true,"lexemeId":"lex_a655ae4a5d9f49f7776cda550f1fddf2","analysis":{"kind":"english","lemma":"do","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-5150","kind":"whitespace","surface":" ","charStart":2,"charEnd":3,"interactive":false},{"tokenId":"t-5151","kind":"word","surface":"you","charStart":3,"charEnd":6,"startMs":905010,"endMs":905250,"interactive":true,"lexemeId":"lex_6421a77ae9569077ff4d187c5eddde12","analysis":{"kind":"english","lemma":"you","partOfSpeech":"dat","posSource":"definition_prefix"}},{"tokenId":"t-5152","kind":"whitespace","surface":" 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hợp, hoặc đội ngũ chuyên gia của chúng tôi có thể giải quyết việc này nhanh hơn, hoặc quản lý của tôi có quyền truy cập nhiều thông tin hơn."},"id":{"status":"available","text":"Katakan, saya ingin memastikan Anda mendapatkan bantuan yang tepat, atau tim spesialis kami dapat menyelesaikan ini lebih cepat, atau manajer saya memiliki akses ke informasi lebih banyak."}}},{"sentenceId":"s-0374","order":374,"text":"That sounds better than just saying, \"Not my problem.\" Goodbye.","startMs":1023010,"endMs":1026610,"tokens":[{"tokenId":"t-5821","kind":"word","surface":"That","charStart":0,"charEnd":4,"startMs":1023010,"endMs":1023410,"interactive":true,"lexemeId":"lex_05188240d412bea51eb0006dd87f003a","analysis":{"kind":"english","lemma":"that","partOfSpeech":"pron","posSource":"definition_prefix"}},{"tokenId":"t-5822","kind":"whitespace","surface":" 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marah?"}}},{"sentenceId":"s-0381","order":381,"text":"Then your tone matters even more.","startMs":1037170,"endMs":1039570,"tokens":[{"tokenId":"t-5889","kind":"word","surface":"Then","charStart":0,"charEnd":4,"startMs":1037170,"endMs":1037650,"interactive":true,"lexemeId":"lex_a2c9f3f530dc85aff4e2df0ff0fdf272","analysis":{"kind":"english","lemma":"then","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-5890","kind":"whitespace","surface":" ","charStart":4,"charEnd":5,"interactive":false},{"tokenId":"t-5891","kind":"word","surface":"your","charStart":5,"charEnd":9,"startMs":1037730,"endMs":1037890,"interactive":true,"lexemeId":"lex_67f571e87202d2ab87bd7c02c630684a","analysis":{"kind":"english","lemma":"your","partOfSpeech":"pron","posSource":"definition_prefix"}},{"tokenId":"t-5892","kind":"whitespace","surface":" 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중요합니다."},"vi":{"status":"available","text":"Thì giọng điệu của bạn lại càng quan trọng hơn."},"id":{"status":"available","text":"Maka nada bicara Anda menjadi jauh lebih penting."}}},{"sentenceId":"s-0382","order":382,"text":"Speak slowly.","startMs":1039730,"endMs":1040850,"tokens":[{"tokenId":"t-5901","kind":"word","surface":"Speak","charStart":0,"charEnd":5,"startMs":1039730,"endMs":1040130,"interactive":true,"lexemeId":"lex_cb4553d915b53e574948b212a089c6e1","analysis":{"kind":"english","lemma":"speak","partOfSpeech":"v","posSource":"definition_prefix"}},{"tokenId":"t-5902","kind":"whitespace","surface":" 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是什么意思？"},"ja":{"status":"available","text":"bear with me とはどういう意味ですか？"},"ko":{"status":"available","text":"bear with me가 무슨 뜻이죠?"},"vi":{"status":"available","text":"Bear with me nghĩa là gì?"},"id":{"status":"available","text":"Apa arti bear with me?"}}},{"sentenceId":"s-0458","order":458,"text":"It means please wait patiently, or please stay with me while I finish something.","startMs":1213500,"endMs":1218380,"tokens":[{"tokenId":"t-6851","kind":"word","surface":"It","charStart":0,"charEnd":2,"startMs":1213500,"endMs":1213660,"interactive":true,"lexemeId":"lex_9ed4cbd2e408a34fe793b2f3b35fa65d","analysis":{"kind":"english","lemma":"it","partOfSpeech":"unknown","posSource":"parser"}},{"tokenId":"t-6852","kind":"whitespace","surface":" 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수도 있겠네요."},"vi":{"status":"available","text":"Nhưng có lẽ nó nghe hơi ít cơ bản hơn."},"id":{"status":"available","text":"Tapi mungkin terasa sedikit kurang mendasar."}}},{"sentenceId":"s-0461","order":461,"text":"Yes, it is common.","startMs":1221980,"endMs":1223500,"tokens":[{"tokenId":"t-6905","kind":"word","surface":"Yes","charStart":0,"charEnd":3,"startMs":1221980,"endMs":1222460,"interactive":true,"lexemeId":"lex_e0b39b22a1046ca41e342b5f1f8c5f71","analysis":{"kind":"english","lemma":"yes","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-6906","kind":"punctuation","surface":",","charStart":3,"charEnd":4,"interactive":false},{"tokenId":"t-6907","kind":"whitespace","surface":" 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중요한 고객 서비스 기술입니다."},"vi":{"status":"available","text":"Đó là một kỹ năng chăm sóc khách hàng rất quan trọng."},"id":{"status":"available","text":"Itu adalah keterampilan layanan pelanggan yang sangat penting."}}},{"sentenceId":"s-0483","order":483,"text":"I feel like tone is everything.","startMs":1279020,"endMs":1281100,"tokens":[{"tokenId":"t-7215","kind":"word","surface":"I","charStart":0,"charEnd":1,"startMs":1279020,"endMs":1279100,"interactive":true,"lexemeId":"lex_1201ac5fe54b5ab0419b0d8cd7b8045d","analysis":{"kind":"english","lemma":"I","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-7216","kind":"whitespace","surface":" 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표현은 피하세요."},"vi":{"status":"available","text":"Ngoài ra, hãy tránh ngôn ngữ đổ lỗi."},"id":{"status":"available","text":"Juga, hindari bahasa yang menyalahkan."}}},{"sentenceId":"s-0486","order":486,"text":"Instead of \"you entered the wrong address,\" Say it looks like the address on the order is different.","startMs":1286380,"endMs":1291980,"tokens":[{"tokenId":"t-7247","kind":"word","surface":"Instead","charStart":0,"charEnd":7,"startMs":1286380,"endMs":1286780,"interactive":true,"lexemeId":"lex_651ca2383423c4bb786957d2d13bbb01","analysis":{"kind":"english","lemma":"instead","partOfSpeech":"unknown","posSource":"parser"}},{"tokenId":"t-7248","kind":"whitespace","surface":" 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đi."},"id":{"status":"available","text":"Alih-alih \"kamu memasukkan alamat yang salah,\" Katakan sepertinya alamat pada pesanan berbeda."}}},{"sentenceId":"s-0487","order":487,"text":"That sounds softer.","startMs":1292380,"endMs":1293660,"tokens":[{"tokenId":"t-7285","kind":"word","surface":"That","charStart":0,"charEnd":4,"startMs":1292380,"endMs":1292620,"interactive":true,"lexemeId":"lex_05188240d412bea51eb0006dd87f003a","analysis":{"kind":"english","lemma":"that","partOfSpeech":"pron","posSource":"definition_prefix"}},{"tokenId":"t-7286","kind":"whitespace","surface":" ","charStart":4,"charEnd":5,"interactive":false},{"tokenId":"t-7287","kind":"word","surface":"sounds","charStart":5,"charEnd":11,"startMs":1292620,"endMs":1292940,"interactive":true,"lexemeId":"lex_06f67c7d306dd198a23fe3fd3e4d68d3","analysis":{"kind":"english","lemma":"sound","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-7288","kind":"whitespace","surface":" 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vì nói \"Bạn đã không gửi biểu mẫu,\" hãy nói \"Có vẻ như chúng tôi vẫn chưa nhận được biểu mẫu.\" Nghe vậy hay hơn nhiều."},"id":{"status":"available","text":"Contoh lain: alih-alih \"Anda tidak mengirim formulirnya,\" katakan \"Sepertinya kami belum menerima formulirnya.\" Itu terdengar jauh lebih baik."}}},{"sentenceId":"s-0492","order":492,"text":"Less attack, more teamwork.","startMs":1307500,"endMs":1309180,"tokens":[{"tokenId":"t-7374","kind":"word","surface":"Less","charStart":0,"charEnd":4,"startMs":1307500,"endMs":1307740,"interactive":true,"lexemeId":"lex_59a3c1ba5b434052c88bb1a8eb1b49e4","analysis":{"kind":"english","lemma":"less","partOfSpeech":"a","posSource":"definition_prefix"}},{"tokenId":"t-7375","kind":"whitespace","surface":" 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right?","startMs":1600780,"endMs":1603740,"tokens":[{"tokenId":"t-9083","kind":"word","surface":"Abusive","charStart":0,"charEnd":7,"startMs":1600780,"endMs":1601660,"interactive":true,"lexemeId":"lex_0610c5923264b2964a3c6653b974efa5","analysis":{"kind":"english","lemma":"abusive","partOfSpeech":"s","posSource":"definition_prefix"}},{"tokenId":"t-9084","kind":"whitespace","surface":" ","charStart":7,"charEnd":8,"interactive":false},{"tokenId":"t-9085","kind":"word","surface":"means","charStart":8,"charEnd":13,"startMs":1601660,"endMs":1601980,"interactive":true,"lexemeId":"lex_539eea23fbb9411ae7d94718d455dc26","analysis":{"kind":"english","lemma":"mean","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-9086","kind":"whitespace","surface":" 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kan?"}}},{"sentenceId":"s-0626","order":626,"text":"Exactly.","startMs":1603900,"endMs":1604540,"tokens":[{"tokenId":"t-9096","kind":"word","surface":"Exactly","charStart":0,"charEnd":7,"startMs":1603900,"endMs":1604540,"interactive":true,"lexemeId":"lex_f8f4ccaa7f431c5daf0aafa31f894a70","analysis":{"kind":"english","lemma":"exactly","partOfSpeech":"unknown","posSource":"parser"}},{"tokenId":"t-9097","kind":"punctuation","surface":".","charStart":7,"charEnd":8,"interactive":false}],"translations":{"zh":{"status":"available","text":"没错。"},"ja":{"status":"available","text":"その通りです。"},"ko":{"status":"available","text":"정확해요."},"vi":{"status":"available","text":"Chính xác."},"id":{"status":"available","text":"Tepat sekali."}}},{"sentenceId":"s-0627","order":627,"text":"If someone uses insulting language, you may need to warn 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ràng."},"id":{"status":"available","text":"Contohnya, \"Saya ingin membantu, tetapi saya tidak bisa melanjutkan panggilan ini jika Anda menggunakan bahasa itu.\" Itu profesional dan jelas."}}},{"sentenceId":"s-0629","order":629,"text":"That's hard, but important.","startMs":1615900,"endMs":1617420,"tokens":[{"tokenId":"t-9169","kind":"word","surface":"That's","charStart":0,"charEnd":6,"startMs":1615900,"endMs":1616220,"interactive":true,"lexemeId":"lex_2fc23972710847c8afd6ed4293678787","analysis":{"kind":"english","lemma":"that's","partOfSpeech":"unknown","posSource":"parser"}},{"tokenId":"t-9170","kind":"whitespace","surface":" 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yang baik dapat menyelesaikan masalah."}}},{"sentenceId":"s-0631","order":631,"text":"I think one of the best phrases today is, \"Let's work through this together.\" I love that one too.","startMs":1623900,"endMs":1629260,"tokens":[{"tokenId":"t-9214","kind":"word","surface":"I","charStart":0,"charEnd":1,"startMs":1623900,"endMs":1623980,"interactive":true,"lexemeId":"lex_1201ac5fe54b5ab0419b0d8cd7b8045d","analysis":{"kind":"english","lemma":"I","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-9215","kind":"whitespace","surface":" ","charStart":1,"charEnd":2,"interactive":false},{"tokenId":"t-9216","kind":"word","surface":"think","charStart":2,"charEnd":7,"startMs":1623980,"endMs":1624220,"interactive":true,"lexemeId":"lex_8ff9518725004959caee557ade1539c0","analysis":{"kind":"english","lemma":"think","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-9217","kind":"whitespace","surface":" 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frasa terbaik hari ini adalah, \"Mari kita selesaikan ini bersama-sama.\" Saya juga suka itu."}}},{"sentenceId":"s-0632","order":632,"text":"It makes the call feel like teamwork.","startMs":1629580,"endMs":1631580,"tokens":[{"tokenId":"t-9255","kind":"word","surface":"It","charStart":0,"charEnd":2,"startMs":1629580,"endMs":1629740,"interactive":true,"lexemeId":"lex_9ed4cbd2e408a34fe793b2f3b35fa65d","analysis":{"kind":"english","lemma":"it","partOfSpeech":"unknown","posSource":"parser"}},{"tokenId":"t-9256","kind":"whitespace","surface":" ","charStart":2,"charEnd":3,"interactive":false},{"tokenId":"t-9257","kind":"word","surface":"makes","charStart":3,"charEnd":8,"startMs":1629740,"endMs":1629980,"interactive":true,"lexemeId":"lex_4a767d4035fa6840b8dcb6595f2ef48b","analysis":{"kind":"english","lemma":"make","partOfSpeech":"v","posSource":"definition_prefix"}},{"tokenId":"t-9258","kind":"whitespace","surface":" 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saya memeriksa itu untuk Anda.\" Itu memberi waktu dan terdengar membantu."}}},{"sentenceId":"s-0634","order":634,"text":"Very true.","startMs":1635980,"endMs":1636940,"tokens":[{"tokenId":"t-9302","kind":"word","surface":"Very","charStart":0,"charEnd":4,"startMs":1635980,"endMs":1636540,"interactive":true,"lexemeId":"lex_56cbee24608365ea1032da19d00828e8","analysis":{"kind":"english","lemma":"very","partOfSpeech":"s","posSource":"definition_prefix"}},{"tokenId":"t-9303","kind":"whitespace","surface":" 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often.","startMs":1637260,"endMs":1641820,"tokens":[{"tokenId":"t-9306","kind":"word","surface":"Another","charStart":0,"charEnd":7,"startMs":1637260,"endMs":1637660,"interactive":true,"lexemeId":"lex_3a7ef8b9161e4ee4c76bfc2d2482cdd3","analysis":{"kind":"english","lemma":"another","partOfSpeech":"s","posSource":"definition_prefix"}},{"tokenId":"t-9307","kind":"whitespace","surface":" ","charStart":7,"charEnd":8,"interactive":false},{"tokenId":"t-9308","kind":"word","surface":"excellent","charStart":8,"charEnd":17,"startMs":1637740,"endMs":1638220,"interactive":true,"lexemeId":"lex_744f42c4bc549929886994ea5b888d1a","analysis":{"kind":"english","lemma":"excellent","partOfSpeech":"s","posSource":"definition_prefix"}},{"tokenId":"t-9309","kind":"whitespace","surface":" 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list the stages one more time?","startMs":1641980,"endMs":1644460,"tokens":[{"tokenId":"t-9337","kind":"word","surface":"Can","charStart":0,"charEnd":3,"startMs":1641980,"endMs":1642140,"interactive":true,"lexemeId":"lex_d6e0fd1bec6691f272e66231d8afb3c0","analysis":{"kind":"english","lemma":"can","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-9338","kind":"whitespace","surface":" ","charStart":3,"charEnd":4,"interactive":false},{"tokenId":"t-9339","kind":"word","surface":"we","charStart":4,"charEnd":6,"startMs":1642140,"endMs":1642460,"interactive":true,"lexemeId":"lex_d8ee858742ac9d3e24250acd78614c56","analysis":{"kind":"english","lemma":"we","partOfSpeech":"pl","posSource":"definition_prefix"}},{"tokenId":"t-9340","kind":"whitespace","surface":" 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있을까요?"},"vi":{"status":"available","text":"Một từ liên quan là gì?"},"id":{"status":"available","text":"Apa kata yang terkait?"}}},{"sentenceId":"s-0729","order":729,"text":"Department.","startMs":1898010,"endMs":1898570,"tokens":[{"tokenId":"t-10650","kind":"word","surface":"Department","charStart":0,"charEnd":10,"startMs":1898010,"endMs":1898570,"interactive":true,"lexemeId":"lex_2ea31eb273ea8c9c5c1945466205ed3e","analysis":{"kind":"english","lemma":"department","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-10651","kind":"punctuation","surface":".","charStart":10,"charEnd":11,"interactive":false}],"translations":{"zh":{"status":"available","text":"Department。"},"ja":{"status":"available","text":"Department。"},"ko":{"status":"available","text":"Department."},"vi":{"status":"available","text":"Department."},"id":{"status":"available","text":"Departemen."}}},{"sentenceId":"s-0730","order":730,"text":"For example, sales department, billing department, support 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pengembalian dana penuh, atau pengembalian dana Anda akan tiba dalam lima hari kerja."}}},{"sentenceId":"s-0741","order":741,"text":"And you can also say, \"I asked for a refund because the item was damaged.\" Good.","startMs":1928410,"endMs":1933370,"tokens":[{"tokenId":"t-10790","kind":"word","surface":"And","charStart":0,"charEnd":3,"startMs":1928410,"endMs":1928570,"interactive":true,"lexemeId":"lex_8c26d628e63c84d4469386c1ac0a88f7","analysis":{"kind":"english","lemma":"and","partOfSpeech":"conj","posSource":"definition_prefix"}},{"tokenId":"t-10791","kind":"whitespace","surface":" ","charStart":3,"charEnd":4,"interactive":false},{"tokenId":"t-10792","kind":"word","surface":"you","charStart":4,"charEnd":7,"startMs":1928570,"endMs":1928650,"interactive":true,"lexemeId":"lex_6421a77ae9569077ff4d187c5eddde12","analysis":{"kind":"english","lemma":"you","partOfSpeech":"dat","posSource":"definition_prefix"}},{"tokenId":"t-10793","kind":"whitespace","surface":" 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","charStart":74,"charEnd":75,"interactive":false},{"tokenId":"t-10823","kind":"word","surface":"Good","charStart":75,"charEnd":79,"startMs":1932970,"endMs":1933370,"interactive":true,"lexemeId":"lex_eeb8665173949d0ec9dd7583e562eb1b","analysis":{"kind":"english","lemma":"good","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-10824","kind":"punctuation","surface":".","charStart":79,"charEnd":80,"interactive":false}],"translations":{"zh":{"status":"available","text":"你也可以说，“我申请了退款，因为商品损坏了。”很好。"},"ja":{"status":"available","text":"そして「商品が破損していたので返金を求めました」とも言えるね。いいね。"},"ko":{"status":"available","text":"그리고 \"물건이 파손되어 환불을 요청했습니다\"라고 말할 수도 있어요. 좋아요."},"vi":{"status":"available","text":"Và bạn cũng có thể nói, \"Tôi đã yêu cầu hoàn tiền vì món hàng bị hư.\" Tốt."},"id":{"status":"available","text":"Dan Anda juga bisa berkata, \"Saya meminta pengembalian dana karena barangnya rusak.\" Bagus."}}},{"sentenceId":"s-0742","order":742,"text":"A related word is exchange.","startMs":1933930,"endMs":1936090,"tokens":[{"tokenId":"t-10825","kind":"word","surface":"A","charStart":0,"charEnd":1,"startMs":1933930,"endMs":1934010,"interactive":true,"lexemeId":"lex_63dadedfb29795c3a195558a473a8f38","analysis":{"kind":"english","lemma":"a","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-10826","kind":"whitespace","surface":" ","charStart":1,"charEnd":2,"interactive":false},{"tokenId":"t-10827","kind":"word","surface":"related","charStart":2,"charEnd":9,"startMs":1934010,"endMs":1934570,"interactive":true,"lexemeId":"lex_48306bdc1c214a87e025819d584237bc","analysis":{"kind":"english","lemma":"relate","partOfSpeech":"v","posSource":"definition_prefix"}},{"tokenId":"t-10828","kind":"whitespace","surface":" 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","charStart":17,"charEnd":18,"interactive":false},{"tokenId":"t-10833","kind":"word","surface":"exchange","charStart":18,"charEnd":26,"startMs":1935290,"endMs":1936090,"interactive":true,"lexemeId":"lex_47a30beab6ad04250b27cfd798761981","analysis":{"kind":"english","lemma":"exchange","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-10834","kind":"punctuation","surface":".","charStart":26,"charEnd":27,"interactive":false}],"translations":{"zh":{"status":"available","text":"一个相关的词是 exchange。"},"ja":{"status":"available","text":"関連する単語は exchange。"},"ko":{"status":"available","text":"관련 단어는 exchange입니다."},"vi":{"status":"available","text":"Một từ liên quan là exchange."},"id":{"status":"available","text":"Kata terkait adalah exchange."}}},{"sentenceId":"s-0743","order":743,"text":"Refund means money 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돌려받는다는 뜻이에요."},"vi":{"status":"available","text":"Refund có nghĩa là tiền được trả lại."},"id":{"status":"available","text":"Refund berarti uang kembali."}}},{"sentenceId":"s-0744","order":744,"text":"Exchange means you get a different item.","startMs":1938490,"endMs":1940970,"tokens":[{"tokenId":"t-10843","kind":"word","surface":"Exchange","charStart":0,"charEnd":8,"startMs":1938490,"endMs":1939290,"interactive":true,"lexemeId":"lex_47a30beab6ad04250b27cfd798761981","analysis":{"kind":"english","lemma":"exchange","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-10844","kind":"whitespace","surface":" 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は違う商品をもらうという意味。"},"ko":{"status":"available","text":"Exchange는 다른 물건으로 받는다는 뜻이에요."},"vi":{"status":"available","text":"Exchange có nghĩa là bạn nhận được một món hàng khác."},"id":{"status":"available","text":"Exchange berarti Anda mendapatkan barang yang berbeda."}}},{"sentenceId":"s-0745","order":745,"text":"My favorite noun here is definitely refund.","startMs":1941210,"endMs":1944170,"tokens":[{"tokenId":"t-10857","kind":"word","surface":"My","charStart":0,"charEnd":2,"startMs":1941210,"endMs":1941690,"interactive":true,"lexemeId":"lex_9dec4897df43b06eaa0c41bae4d5ba64","analysis":{"kind":"english","lemma":"my","partOfSpeech":"a","posSource":"definition_prefix"}},{"tokenId":"t-10858","kind":"whitespace","surface":" 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","charStart":24,"charEnd":25,"interactive":false},{"tokenId":"t-10867","kind":"word","surface":"definitely","charStart":25,"charEnd":35,"startMs":1942970,"endMs":1943530,"interactive":true,"lexemeId":"lex_bfb8547821d207b30ee8b43ded663419","analysis":{"kind":"english","lemma":"definitely","partOfSpeech":"unknown","posSource":"parser"}},{"tokenId":"t-10868","kind":"whitespace","surface":" ","charStart":35,"charEnd":36,"interactive":false},{"tokenId":"t-10869","kind":"word","surface":"refund","charStart":36,"charEnd":42,"startMs":1943530,"endMs":1944170,"interactive":true,"lexemeId":"lex_d15562ec130052b50f3b72743776253e","analysis":{"kind":"english","lemma":"refund","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-10870","kind":"punctuation","surface":".","charStart":42,"charEnd":43,"interactive":false}],"translations":{"zh":{"status":"available","text":"我在这里最喜欢的名词绝对是 refund。"},"ja":{"status":"available","text":"ここで一番好きな名詞は間違いなく refund 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보통 그 문제가 중요하거나 복잡하다는 의미예요."},"vi":{"status":"available","text":"Đúng vậy, nó thường có nghĩa là vấn đề quan trọng hoặc phức tạp."},"id":{"status":"available","text":"Ya, itu sering berarti masalahnya penting atau rumit."}}},{"sentenceId":"s-0777","order":777,"text":"A usage tip: we usually escalate an issue, a complaint, or a case.","startMs":2024170,"endMs":2029210,"tokens":[{"tokenId":"t-11273","kind":"word","surface":"A","charStart":0,"charEnd":1,"startMs":2024170,"endMs":2024250,"interactive":true,"lexemeId":"lex_63dadedfb29795c3a195558a473a8f38","analysis":{"kind":"english","lemma":"a","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-11274","kind":"whitespace","surface":" 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gì cho bạn?"},"id":{"status":"available","text":"Kita menggunakan frasa seperti \"Terima kasih telah menelepon,\" \"Ini Tina berbicara,\" dan \"Ada yang bisa saya bantu?"}}},{"sentenceId":"s-0828","order":828,"text":"\" These opening phrases sound polite, professional, and friendly.","startMs":2175290,"endMs":2178650,"tokens":[{"tokenId":"t-12009","kind":"punctuation","surface":"\"","charStart":0,"charEnd":1,"interactive":false},{"tokenId":"t-12010","kind":"whitespace","surface":" ","charStart":1,"charEnd":2,"interactive":false},{"tokenId":"t-12011","kind":"word","surface":"These","charStart":2,"charEnd":7,"startMs":2175290,"endMs":2175530,"interactive":true,"lexemeId":"lex_9db4b9a84ae9bfdc54c986de173d2425","analysis":{"kind":"english","lemma":"these","partOfSpeech":"pron","posSource":"definition_prefix"}},{"tokenId":"t-12012","kind":"whitespace","surface":" 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giúp khách hàng cảm thấy được lắng nghe."},"id":{"status":"available","text":"Kita menggunakan frasa seperti \"Saya mengerti,\" \"Saya turut prihatin mendengarnya,\" dan \"Saya mengerti mengapa Anda kesal.\" Frasa-frasa ini membantu pelanggan merasa didengarkan."}}},{"sentenceId":"s-0831","order":831,"text":"After that, we learned how to ask for details.","startMs":2192090,"endMs":2194650,"tokens":[{"tokenId":"t-12105","kind":"word","surface":"After","charStart":0,"charEnd":5,"startMs":2192090,"endMs":2192410,"interactive":true,"lexemeId":"lex_c30521726547573afdf70279cef29353","analysis":{"kind":"english","lemma":"after","partOfSpeech":"s","posSource":"definition_prefix"}},{"tokenId":"t-12106","kind":"whitespace","surface":" 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내용을 묻는 방법을 배웠어요."},"vi":{"status":"available","text":"Sau đó, chúng ta đã học cách hỏi chi tiết."},"id":{"status":"available","text":"Setelah itu, kita belajar cara meminta detail."}}},{"sentenceId":"s-0832","order":832,"text":"We use phrases like \"May I have your name, please?","startMs":2194970,"endMs":2197610,"tokens":[{"tokenId":"t-12124","kind":"word","surface":"We","charStart":0,"charEnd":2,"startMs":2194970,"endMs":2195130,"interactive":true,"lexemeId":"lex_d8ee858742ac9d3e24250acd78614c56","analysis":{"kind":"english","lemma":"we","partOfSpeech":"pl","posSource":"definition_prefix"}},{"tokenId":"t-12125","kind":"whitespace","surface":" 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","charStart":42,"charEnd":43,"interactive":false},{"tokenId":"t-12144","kind":"word","surface":"please","charStart":43,"charEnd":49,"startMs":2197130,"endMs":2197610,"interactive":true,"lexemeId":"lex_2514dee784ad1828f8f5c9f6675d8dc5","analysis":{"kind":"english","lemma":"please","partOfSpeech":"v","posSource":"definition_prefix"}},{"tokenId":"t-12145","kind":"punctuation","surface":"?","charStart":49,"charEnd":50,"interactive":false}],"translations":{"zh":{"status":"available","text":"我们用像“请问您的姓名是？"},"ja":{"status":"available","text":"「お名前をいただけますか」といったフレーズを使います。"},"ko":{"status":"available","text":"\"May I have your name, please?\" 같은 표현을 사용해요."},"vi":{"status":"available","text":"Chúng ta dùng các cụm như \"Cho tôi xin tên của bạn được không?"},"id":{"status":"available","text":"Kita menggunakan frasa seperti \"Bolehkah saya tahu nama Anda?"}}},{"sentenceId":"s-0833","order":833,"text":"\" \"Could you give me your order number?","startMs":2197850,"endMs":2199450,"tokens":[{"tokenId":"t-12146","kind":"punctuation","surface":"\"","charStart":0,"charEnd":1,"interactive":false},{"tokenId":"t-12147","kind":"whitespace","surface":" ","charStart":1,"charEnd":2,"interactive":false},{"tokenId":"t-12148","kind":"punctuation","surface":"\"","charStart":2,"charEnd":3,"interactive":false},{"tokenId":"t-12149","kind":"word","surface":"Could","charStart":3,"charEnd":8,"startMs":2197850,"endMs":2198090,"interactive":true,"lexemeId":"lex_d6e0fd1bec6691f272e66231d8afb3c0","analysis":{"kind":"english","lemma":"can","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-12150","kind":"whitespace","surface":" 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give me your order number?\" 같은 표현을 사용해요."},"vi":{"status":"available","text":"\" \"Bạn có thể cho tôi số đơn hàng của bạn không?"},"id":{"status":"available","text":"\" \"Bisakah Anda memberikan nomor pesanan Anda?"}}},{"sentenceId":"s-0834","order":834,"text":"\" \"Could you repeat that?","startMs":2199850,"endMs":2200890,"tokens":[{"tokenId":"t-12163","kind":"punctuation","surface":"\"","charStart":0,"charEnd":1,"interactive":false},{"tokenId":"t-12164","kind":"whitespace","surface":" ","charStart":1,"charEnd":2,"interactive":false},{"tokenId":"t-12165","kind":"punctuation","surface":"\"","charStart":2,"charEnd":3,"interactive":false},{"tokenId":"t-12166","kind":"word","surface":"Could","charStart":3,"charEnd":8,"startMs":2199850,"endMs":2200090,"interactive":true,"lexemeId":"lex_d6e0fd1bec6691f272e66231d8afb3c0","analysis":{"kind":"english","lemma":"can","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-12167","kind":"whitespace","surface":" 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bạn,\" \"Vui lòng giữ máy một lát,\" \"Cảm ơn bạn đã chờ máy,\" và \"Để tôi xem xét việc đó.\""},"id":{"status":"available","text":"Kita menggunakan frasa seperti \"Izinkan saya memeriksanya untuk Anda,\" \"Mohon tunggu sebentar,\" \"Terima kasih telah menunggu,\" dan \"Izinkan saya menelitinya.\""}}},{"sentenceId":"s-0839","order":839,"text":"These phrases keep the call smooth and organized.","startMs":2218330,"endMs":2221130,"tokens":[{"tokenId":"t-12288","kind":"word","surface":"These","charStart":0,"charEnd":5,"startMs":2218330,"endMs":2218490,"interactive":true,"lexemeId":"lex_9db4b9a84ae9bfdc54c986de173d2425","analysis":{"kind":"english","lemma":"these","partOfSpeech":"pron","posSource":"definition_prefix"}},{"tokenId":"t-12289","kind":"whitespace","surface":" 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akan menyambungkan Anda,\" dan \"Izinkan saya meneruskan ini ke manajer saya.\" Frasa-frasa ini membantu Anda melanjutkan panggilan."}}},{"sentenceId":"s-0843","order":843,"text":"Finally, We learned how to end the call well.","startMs":2235930,"endMs":2238490,"tokens":[{"tokenId":"t-12397","kind":"word","surface":"Finally","charStart":0,"charEnd":7,"startMs":2235930,"endMs":2236450,"interactive":true,"lexemeId":"lex_367b377da7c73f329158366f3875b04d","analysis":{"kind":"english","lemma":"finally","partOfSpeech":"r","posSource":"definition_prefix"}},{"tokenId":"t-12398","kind":"punctuation","surface":",","charStart":7,"charEnd":8,"interactive":false},{"tokenId":"t-12399","kind":"whitespace","surface":" 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마무리하는 방법을 배웠어요."},"vi":{"status":"available","text":"Cuối cùng, Chúng ta đã học cách kết thúc cuộc gọi thật tốt."},"id":{"status":"available","text":"Terakhir, Kita belajar cara mengakhiri panggilan dengan baik."}}},{"sentenceId":"s-0844","order":844,"text":"We use phrases like \"just to summarize,\" \"is there anything else I can help you with?","startMs":2238730,"endMs":2243530,"tokens":[{"tokenId":"t-12416","kind":"word","surface":"We","charStart":0,"charEnd":2,"startMs":2238730,"endMs":2238890,"interactive":true,"lexemeId":"lex_d8ee858742ac9d3e24250acd78614c56","analysis":{"kind":"english","lemma":"we","partOfSpeech":"pl","posSource":"definition_prefix"}},{"tokenId":"t-12417","kind":"whitespace","surface":" 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bantu?"}}},{"sentenceId":"s-0845","order":845,"text":"\" \"thank you for your patience,\" and \"have a nice day.\" These closing phrases leave a good final impression.","startMs":2243930,"endMs":2250330,"tokens":[{"tokenId":"t-12451","kind":"punctuation","surface":"\"","charStart":0,"charEnd":1,"interactive":false},{"tokenId":"t-12452","kind":"whitespace","surface":" ","charStart":1,"charEnd":2,"interactive":false},{"tokenId":"t-12453","kind":"punctuation","surface":"\"","charStart":2,"charEnd":3,"interactive":false},{"tokenId":"t-12454","kind":"word","surface":"thank","charStart":3,"charEnd":8,"startMs":2243930,"endMs":2244330,"interactive":true,"lexemeId":"lex_838c069c9c080e263f5e2a6813124f63","analysis":{"kind":"english","lemma":"thank","partOfSpeech":"v","posSource":"definition_prefix"}},{"tokenId":"t-12455","kind":"whitespace","surface":" 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thúc này để lại ấn tượng cuối tốt đẹp."},"id":{"status":"available","text":"\" \"terima kasih atas kesabaran Anda,\" dan \"semoga harimu menyenangkan.\" Frasa penutup ini meninggalkan kesan akhir yang baik."}}},{"sentenceId":"s-0846","order":846,"text":"Exactly.","startMs":2250330,"endMs":2251290,"tokens":[{"tokenId":"t-12493","kind":"word","surface":"Exactly","charStart":0,"charEnd":7,"startMs":2250330,"endMs":2251290,"interactive":true,"lexemeId":"lex_f8f4ccaa7f431c5daf0aafa31f894a70","analysis":{"kind":"english","lemma":"exactly","partOfSpeech":"unknown","posSource":"parser"}},{"tokenId":"t-12494","kind":"punctuation","surface":".","charStart":7,"charEnd":8,"interactive":false}],"translations":{"zh":{"status":"available","text":"没错。"},"ja":{"status":"available","text":"その通りです。"},"ko":{"status":"available","text":"정확해요."},"vi":{"status":"available","text":"Chính xác."},"id":{"status":"available","text":"Tepat sekali."}}},{"sentenceId":"s-0847","order":847,"text":"So the full flow is 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áp."},"id":{"status":"available","text":"Jadi alur lengkapnya sederhana: mulai dengan sopan, dengarkan dengan saksama, ajukan pertanyaan, periksa detailnya, tawarkan bantuan, konfirmasi langkah selanjutnya, akhiri dengan hangat."}}},{"sentenceId":"s-0848","order":848,"text":"When you say it like that, it sounds much less scary.","startMs":2262970,"endMs":2265850,"tokens":[{"tokenId":"t-12548","kind":"word","surface":"When","charStart":0,"charEnd":4,"startMs":2262970,"endMs":2263130,"interactive":true,"lexemeId":"lex_3f096166c79ea46f0287c6570597b697","analysis":{"kind":"english","lemma":"when","partOfSpeech":"adv","posSource":"definition_prefix"}},{"tokenId":"t-12549","kind":"whitespace","surface":" 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memahami aksen, mengingat frasa sopan, menjelaskan solusi, atau mengakhiri panggilan secara profesional?"}}},{"sentenceId":"s-0869","order":869,"text":"Please tell us in the comments.","startMs":2338300,"endMs":2340540,"tokens":[{"tokenId":"t-12948","kind":"word","surface":"Please","charStart":0,"charEnd":6,"startMs":2338300,"endMs":2338940,"interactive":true,"lexemeId":"lex_2514dee784ad1828f8f5c9f6675d8dc5","analysis":{"kind":"english","lemma":"please","partOfSpeech":"v","posSource":"definition_prefix"}},{"tokenId":"t-12949","kind":"whitespace","surface":" ","charStart":6,"charEnd":7,"interactive":false},{"tokenId":"t-12950","kind":"word","surface":"tell","charStart":7,"charEnd":11,"startMs":2338940,"endMs":2339340,"interactive":true,"lexemeId":"lex_e536f6d7c7da30c85d4c6169ace1736d","analysis":{"kind":"english","lemma":"tell","partOfSpeech":"n","posSource":"definition_prefix"}},{"tokenId":"t-12951","kind":"whitespace","surface":" 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